FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

About Products

Q1: What is bamboo?

Bamboo is not a tree but a herb - the fastest growing plant on earth, growing 1/3 times faster than trees.

Q2: What is sugarcane pulp paper?

Sugarcane pulp paper is made of the sugarcane bagasse which had been through several processing.

Q3: Is your bamboo pulp paper eco friendly?

Yes, of course, no harsh chemical used in our production.

Q4: Are your products FSC certificated ?

Yes, our products are FSC certificated. We can provide you the document for checking.

About Orders

Q1: What is your MOQ?

Usually our MOQ is 40HQ, but we would like to support our new clients to extend their business, so if less than the MOQ, please contact us for details.

Q2: Can you accept customized orders?

Yes, any customized product is available, from the raw materials to the packaging.

Q3: Do you offer the sample for quality check?

Yes, we offer the sample for quality check free of charge, but the freight charge will depends on details.

Q4: How is your production lead time?

Usually our production lead time is about 25 days after deposit. But for repeat order, the production lead time will be shorter, in about 15 days.

Q5. What is your payment terms?

Our payment term is 30% deposit before production, and 70% balance before shipment for the first order usually, 70% balance against the copy of B/L. Let’ s talk for details.